TMS Frequently Asked Questions

Please take a moment to look at the most frequently asked questions regarding Title Management Services and BreakthroughBroker.com.

For Title Representatives

How do I refer an agent?

From the home page, select the waffle icon in the top right corner then select “Dashboard” for access. Once in your Dashboard, located on the right-hand side you will see a form to “Refer an Agent” or you can refer an agent from your mobile app.

What should I do if an agent is already referred?

First, contact the agent and ask for permission to switch. Once granted, email support@breakthroughbroker.com and cc the agent. We’ll take care of the rest from there.

Can agents be deleted?

We cannot delete agents from the platform, however Breakthrough Broker can remove their advertising or referred agent list. We do not delete agents upon request as this is a violation of the agent’s privacy policy. Please contact support@breakthroughbroker.com to remove an agent’s advertising.

How do I resend an Introduction Email?

From the home page, select the waffle icon in the top right corner then select “Dashboard” for access. Once in your Dashboard, search for the agent in the Referred Agents section. Select the agent and a pop-up will appear with the agent’s information. Select “Resend Intro Email”

How do I access my Dashboard?

From the home page, select the waffle icon in the top right corner then select “Dashboard” for access.

What resources does the Dashboard have?

Your Dashboard is home to many resources! Access training materials, promotional content and videos for your realtors, and over 50 Instagram and Facebook compatible social posts which can be downloaded or shared instantly!

How do I update my profile picture?

From the home page, select the waffle icon in the top right corner. Then select “View Profile” to update your information as needed.

How do I reset my password?

Click here to reset your password.

Can you batch upload agents?

We do not upload bulk lists of real estate agents. We’ve found referring agents is more effective when used on an individual basis. We see greater success when one agent is referred as it requires a more personalized approach from the representative.

Agent Questions

For agent questions that cannot be answered on our FAQ, please have the agent email support@breakthroughbroker.com regarding their questions.

For Managers

How can reps be added?

Contact support@breakthroughbroker.com with the rep’s headshot, email address, and phone number. These are required. Please have them readily available when submitting a request to add a rep.

What is the process to remove reps?

Contact support@breakthroughbroker.com with the name of the rep you would like removed and how you would like the agents underneath them reassigned.

How can I see who is on my platform?

When logged into your account, from the home page, select the waffle icon in the top right corner. Then select “Dashboard” where you can view each of your active reps and their activity.


Who to Contact

Kyle Gallegos, Customer Support Specialist

  • support@breakthroughbroker.com
  • Point of contact for agent questions and concerns
  • Assists with all problems and/or questions related to our products and services, website, and print-related questions

Jenn Campbell, Client Success Manager

  • jenn@breakthroughbroker.com
  • Point of contact for title clients
  • Help title clients succeed through strategy and training
  • Pricing questions

Elisia Medina, Operations Coordinator

Eric Sachs, President

breakthroughbroker
Technology, marketing, & strategy your real estate business needs!
Easy to create and customize professional marketing templates - no design experience needed.
No-cost downloads and affordable print, ship, and direct mail options that simplify marketing.
Automations to make it easier than ever to promote a listing or open house and stay top of mind*.
Workbooks, checklists, playbooks, and workshops to support the growth and management of your business.
Advanced marketing technology, profile settings, premium benefits, and more for Plus Members.
*Automations can be limited based on location.

Create Account

By creating an account, you agree to the Terms of Service and Privacy Policy.
 
A guide to your advanced real estate marketing tool kit.
Click through the menu on that left to see all the incredible perks of your BB Plus membership, as well as tutorials for using them to save more time and sell more homes.
MLS Lookup
Automated Postcard Campaigns
Social Posts
Team Designs
Preset Brand Color
Headshot Library
Other BB Plus Benefits
Using MLS Lookup
Create marketing for your listing in seconds
  1. Find a marketing template you love.
  2. Enter your listing’s MLS number in the left sidebar.
  3. Watch as your listing’s information and photos instantly populate the item.
  1. Double check for accuracy.
  2. Download for free, share on social media, or use our printing and shipping services.
  3. Create marketing for your listing in seconds.
Select a template and try the MLS Lookup!
Using Automated Postcard Campaigns
Take care of your sphere marketing for the year with just a few clicks.
  1. Choose a postcard set.
  2. Customize your postcards with your information and special message.
  3. Upload your contacts’ addresses or purchase a mailing list.
  1. Purchase your direct mail campaign.
  2. Sit back and relax! Each postcard will be automatically sent at the right time throughout the year.
Create your Automated Postcard Campaign!
Setting up team and two-agent branding
Market as a team.
  1. Visit your BB Plus profile using the waffle icon in the top right corner.
  2. Upload your teammate or team’s information, headshot, and logo.
  3. Open your desired marketing template and select two-agent or team in the left sidebar.
  1. Whatch your teammate or team's information instantly populate the item.
Try team branding by editing a template!
Selecting your preset brand color
Say good bye to “Frankenstein” marketing.
  1. Visit your BB Plus profile using the waffle icon in the top right corner.
  2. Click the Edit Primary Brand Color widget.
  3. Select your brand color with the color picker or enter the Hexcode and click Select.
  1. Moving forward, every customizable marketing template you edit will automatically load with your brand color.
Using your headshot and logo library
Put your best look forward.
  1. Visit your BB Plus profile using the waffle icon in the to pright corner.
  2. Upload additional headshots and logos.
  3. Click Update to save changes.
  1. Edit your favorite marketing template and click on the headshot or logo image slot to pull up your library of images and select.
Other BB Plus Benefits
Premium Designs & Content
Eye-catching, exclusive marketing material and print collateral branded for you.
Unlimited Downloads
Every standard & premium content piece downloaded as much as you.
10% Off Print Orders
Receive 10% off all print orders, including our direct mail services.